Account Manager – Technology


  • Manage and grow senior-level client relationships to ensure internal and external stakeholder alignment by negotiating and managing client expectations and satisfaction.
  • Identify and drive digital/traditional media strategies, either stand-alone or as elements of communication plans.
  • Develop and execute integrated communication plans.
  • Provide strategic counsel to key clients and serve as a trusted advisor for clients and competitors.
  • Inform, educate and influence existing and potential future clients directly on WE value and positioning relative to competing agencies.
  • Serve as project manager in preparation and delivery of organic growth or new business proposal content and in-person pitch meetings.
  • Share industry point of view and exhibit a strong understanding of shifts and opportunities in the competitive agency landscape.
  • Identify global, digital and social communications trends; educate clients/agency in understanding the importance of social media engagement.
  • Serve as primary day-to-day contact person for clients; proactively engage on issues.
  • Participate in budget and resource management and tracking team utilization.
  • Manage career development and performance of direct reports, escalating to senior staff on crisis issues; maintain client/team satisfaction while holding the team accountable for demonstrating agency values.


  • High level of analytical and strategic experience based on industry knowledge.
  • High level of initiative; takes accountability for role in projects.
  • Demonstrated creative and strategic mindset.
  • Established editor and/or analyst relationships; experience proactively placing stories.
  • Experience making presentations to groups of all sizes and pitching new business.
  • Customer service orientation in a client and business environment (a must).
  • Experience working globally or with colleagues in multiple locations.
  • Experience working in a fast-paced team environment (frequent tight deadlines, multitasking, etc.).
  • Strong presentation and consulting skills with the ability to read, write and speak English fluently.